Our priority is the safety of all our visitors and staff.
We have measures in place to help maintain social distancing and ensure you can enjoy your visit to the museum safely.
For details of what’s open, see the Visit page. Information about events and exhibitions can be found on the What’s On page. Where possible, interactive exhibits are open for you to enjoy, with an enhanced cleaning regime.
Please help us to keep everyone safe by wearing a face covering when indoors at the museum, unless you are exempt. Our colleagues also wear face coverings.
Please observe social distancing, pre-book tickets to allow us to manage visitor numbers, and follow one-way routes around the museum. There are additional measures in place to ensure safety, including hand sanitiser stations throughout the museum, and enhanced cleaning regimes.
Please ensure you follow Government guidelines to keep yourself, your group and others safe. Before your visit you'll receive an email with helpful information about how to have a safe and enjoyable day out at the museum.
We are very keen to get your feedback following your visit. If you have any suggestions about how we could improve your experience, please let us know by emailing info@ScienceMuseumGroup.ac.uk.
Dogs are permitted on the museum’s outdoor footpaths, but must not be left unattended at any time. Dogs are not permitted in the children’s play area or in the museum building—with the exception of assistance dogs.
Yes, part of our site is sometimes used as a COVID-19 test centre. Visitors should use the large car park to the left as you drive through our entrance gates.
As part of the agreement we have with the test centre, testers may sometimes enter the museum. All testers decontaminate before accessing our building. This includes disposing of all PPE and using hand sanitiser.
Please note walk-in appointments are not available—tests need to be booked by calling 119 or through the NHS website.
Admission tickets and getting to the museum
To help maintain social distancing, we're limiting the number of people who can visit each day.
To help us manage this, please book your free ticket in advance online.
You will be able to select a date and time to visit.
If you are unable to book online, you can book by calling our Contact Centre on 033 0058 0058.
You will receive your ticket by email or you can log into your account. You will need to bring this with you, either on a mobile device or a print-out, as it will have a bar code that needs to be scanned on arrival.
You will receive your tickets by email which you will need to bring with along with you, either on a mobile device or as a print-out. As part of our commitment to sustainability, we ask that you avoid printing tickets where possible.
The tickets will have a barcode that will be scanned by a contactless scanner on arrival at the museum.
If you are unable to find the email, you can log into your account on a mobile device and access your tickets from there.
To maintain social distancing, we ask that you avoid passing anything to our staff by only using the contactless scanners provided to self-scan tickets.
We can’t guarantee that tickets will be available on the day, so we recommend you book tickets online or via the booking team on 033 0058 0058.
We will do our best to accommodate you. However, if you miss your time slot and the museum reaches capacity, you may be asked to wait or to book again for an alternative date and time.
This is for the safety of visitors and colleagues, so we can maintain social distancing inside the museum.
Yes. All advance ticket bookers will receive a pre-visit email with helpful information about how to have a safe and enjoyable day out at our museum.
What should I do if I haven't received the pre-visit email with helpful information about my visit to the museum?
Visitors should receive this at least 24 hours before their visit. If not please check your spam folder and make sure we’re marked as a safe sender.
We recommend that you set aside an hour and half for your visit (90 minutes), but of course you are welcome to stay longer. The museum closes at 16.00.
Signs outside the museum will tell you what to expect, and there will be clear markers on the pavement to show you where to queue.
Please ensure you have your ticket with you, preferably on your smart device, as you will be asked to scan this on entry.
You will also receive a pre-visit email with full information.
Locomotion is easy to reach by train, car, bus or on foot.
You may wish to get up-to-date government guidance on travelling by public transport before planning your journey.
Yes, please book a ticket for every member of your group, regardless of their age.
If you can’t make it, please contact us so we can process any refunds due and release your tickets for someone else to use.
You can reach us on 033 0058 0058 (lines open Monday–Friday, 09.00–17.00). Alternatively, email us at info@ScienceMuseumGroup.ac.uk.
You can submit a return request for free tickets up until 08.30 on the day of your visit. You are welcome to book new tickets for another day online. Please note that donations, including those made as part of your booking, are non-refundable. Your support large or small will make a huge difference—thank you.
If you would like to move your paid tickets to a different day please call our Contact Centre on 033 0058 0058. If you would be happy to donate the value of your tickets to the museum, please email our Contact Centre at info@ScienceMuseumGroup.ac.uk with your name and order number.
Please note that donations, including those made as part of your booking, are non-refundable. Your support large or small will make a huge difference—thank you.
Check the latest government guidance on their restrictions of what you can and cannot do page.
Yes, we have measures in place to ensure everyone can maintain social distancing.
This includes asking you to book free, timed admission tickets in advance to allow us to manage the volume of visitors, and using e-scanners and contactless payments when inside the museum.
Screens have been installed at the main reception points, ticket desks and information points.
Hand sanitiser stations are located throughout the museum, including at key points such as entrances, exits, interactive experiences and high-touch areas.
We have implemented enhanced cleaning regimes throughout the museum in line with government guidance.
Please help us to keep everyone safe by wearing a face covering when indoors at the museum, unless you are exempt. In asking visitors to wear a face covering, in line with government guidance, we are seeking to ensure everyone can enjoy their visit to the museum safely.
We will continue to review our approach in line with government guidance and feedback from our visitors.
We welcome everyone and recognise there are circumstances where, for health, age or accessibility reasons, some visitors aren’t able to wear face masks or coverings.
We hope that all visitors are respectful towards each other but please speak to a member of staff if you feel we could help.
Once you have sat down at a table with your food or drink, please feel free to remove your face covering to enjoy your refreshments.
We are not checking temperatures on entry to the museum. If you have any COVID-19 symptoms, please follow Government guidance and stay home and self-isolate.
Please do not enter the museum if you have symptoms. Find out more about symptoms on the NHS website.
We will be following the latest government guidance on this and ask you to do the same.
Yes, the café is open from 10.30 to 15.30 for drinks, ice cream, cakes and hot and cold sandwiches.
Pre-bookable lunch bags and kids' bags will be available to purchase when you book your ticket online.
You will be able to select from a sandwich or salad when booking, and the additional contents (fruit, drinks etc) can be selected on the day of your visit.
If you have any allergies or dietary requirements you can let us know during the booking process.
Pre-booking enables you to skip the queue on the day of your visit.
Yes, the café offers a selection of individually wrapped gluten-free cakes.
You are welcome to bring your own food. Picnic areas are easy to find inside and outside of the museum building.
Yes, the shop in the Collection Building is open during museum hours.
We would be grateful if you could use contactless payments where possible to limit contact. However, we will accept cash.
Toilets and baby-changing facilities are open, and we have introduced new hygiene measures and enhanced cleaning regimes in these areas.
School and group bookings
Yes, pre-bookable packages for education groups are available. Visit our learning page to find out more.
To receive news and free teaching resources, sign up to our Teacher News emails.
For information on booking a group visit to Locomotion, please email info@ScienceMuseumGroup.ac.uk